Privacy Policy

1. Information We Collect

We collect only the information necessary to provide our services:

• Account information (name, email address)
• Payment information (processed securely through our PCI-compliant payment provider)
• Content you upload for 3D generation (images)
• Communications with us (contact form submissions, support requests)
• Usage analytics to improve our service

2. Data Ownership & Your Content

You own your data. This includes:

• All images you upload to our platform
• All 3D assets generated from your content
• Any metadata or configurations you create

We do not use your uploaded content or generated assets to train our models, share with third parties, or for any purpose other than providing the service you requested.

3. How We Use Your Information

We use information strictly for:

• Providing and maintaining our services
• Processing your transactions
• Sending essential service communications
• Responding to your support requests
• Improving our platform's performance and reliability

4. Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS 1.3) and at rest
• Secure cloud infrastructure with SOC 2 compliant providers
• Access controls and authentication safeguards
• Regular security audits and monitoring
• Incident response procedures

5. Data Sharing — We Don't

We do not sell, rent, trade, or share your personal information or content with third parties for marketing or any commercial purpose.

Limited exceptions apply only to:

• Service providers essential to platform operation (hosting, payment processing) under strict data processing agreements
• Legal requirements when compelled by valid legal process

6. Data Retention

We retain your data only as long as necessary to provide our services. Upon account deletion, we remove your personal data and content within 30 days, except where retention is required by law or for legitimate business purposes (such as billing records).

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in standard formats
• Opt out of non-essential communications
• Object to certain processing activities

To exercise these rights, contact us at sudhar@hardlightsim.com

8. Enterprise Customers

For enterprise customers, we offer additional data protection agreements, including Data Processing Agreements (DPAs), custom data retention policies, and dedicated security reviews. Contact us to discuss your organization's requirements.

9. Cookies & Analytics

We use essential cookies to maintain your session and preferences. Optional analytics help us understand service usage patterns. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email and update the "Last updated" date. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at sudhar@hardlightsim.com